Human Hair Wigs FAQ

Q1: The wig does not match the picture in the link

A1: The wig is a product that requires care and styling. The picture in the link is the effect after styling, so you may feel different from the picture after receiving the wig. It is recommended that you use a straightener or curling iron to manage your hair. If you need better effect, you could find a stylistto get a new shape.

Q2: Is it human hair

A2: We sell 100% human hair, you could take a small amount of hair and burn it with a lighter to test, the human hair will be powdered after burning, and the synthetic hair will curl up after burning. In addition, the maximum heat-resistant temperature of synthetic hair is 200 degrees Celsius. You can use a hair straightener to adjust the temperature to 210 degrees Celsius for straightening. If the hair is not damaged, it can also prove that the hair is human hair.

Q3: The tail of the hair is cutuneven

A3: Please don’t judge whether the hair ends are uneven by holding it in your hand, because the wig has a multi-layer structure, and it will definitely be uneven when you hold it in your hand. To judge whether the hair tail is neat or not, it needs to be placed on the model or worn on the head. In addition, when the factory cuts, it is cut on the model, but the size of each person’s head is different, and there may also be uneven hair ends. We have reserved extra sizes for your wigs to trim by yourself .

Q4: The hair is bent or the wig cap is deformed

A4: This is caused by the transportation problem, the curvy hair can be straightened with a straightening iron. The wig cap deformation can put the wig on the head mold for a day to restore its shape.

Q5: The size of the wig cap is not suitable

A5: Our wig caps are 22.5 inches average size, if you need another size, you can leave a message to us before making an order, and we can help you customize the size for free.

Q6: Insufficient size

A6: We will do strict quality inspection before shipping, if the wig you received does not match the length of your order, please send us a picture or video of the wig being measured, and we will verify it for you.

Q7: Insufficient hair volume

A7: Our wigs are divided into different densities (150%/180%/220%/250%, etc.), if you like thick wigs, you can leave a message to us, and we can customize it for you.

Shipping Policy

1. As Aliexpress needs 6-24 hours for payment verfication, we will ship the goods within 48hours after the payment clear.

2. Delivery time: If you choose AliExpress Standard Shipping, please refer to the promised time of the platform. If you choose US warehouse, it will be delivered within 3-14 days. If you choose Fedex/DHL, it will be delivered within 5-7 days.

Refund Policy

1. When you have problems with the product after you receive the package, please contact us within 7 days.

2. When you receive the product and find that the product has missed delivery, wrong delivery, or quality problems, please provide us with pictures or videos, and we will arrange resend or refund after confirming that it is the seller’s problem.

3. We don’t accept the buyer’s refund request for subjective reasons or artificial reasons. If the buyer wants to return the product because the buyer doesn’t like it, the buyer needs bear the freight.

4. For returned and refunded, after we confirm the receipt and confirm that the product will not affect the secondary sales, we will refund to the buyer within 3 days.